This means that the package has arrived in the destination country and has been handed over to the local courier logistics center in your city. Typically, once the package is with the local courier, it takes about 3-4 business days for delivery.

It's common for tracking updates to be missing for up to 5 days after the package arrives in the destination country. This usually happens because the package is awaiting customs clearance.

This is not a shipping delay, but a normal part of the process.

If there have been no updates for more than 7 days, please contact us via the form ( click here ) or by email at support@elvrea.com .

Most of our products are formulated in Korea, a country known for excellence in research and development of innovative, high-quality cosmetics. However, final assembly takes place in China, which is why the products are labeled "Made in China" and shipped from there.

This process allows us to combine advanced Korean technology with efficient and carefully monitored production, ensuring high-quality products that fully comply with international regulations.

Deliveries typically take 5 to 12 business days from the date your order is processed, which corresponds to when you receive the shipping confirmation email. Delivery times may vary depending on your location, local courier availability, and holidays.

Please check your spam, promotions, or junk mail folder first, as the email may have been filtered there.

Search for emails from support@elvrea.com or search for keywords like “Elvrea” or “shipping confirmation.”

If you still can't find it, please contact our customer service with your order number and we will resend the confirmation and tracking details.